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TOP-CSUPL: Customer Supplied Materials

REV:4/08/15

SCOPE: This procedure covers customer supplied raw metals, containers and other materials.

STEP WHO WHEN INFO TO USE WHAT TO DO RESULTS
CUSTOMER SUPPLIED RAW METAL
a1 Buyer Upon learning that a customer wishes to supply raw material Customer request; Customer Grade Codes in S:\Purchasing\customer grade codes.xls Coordinate with Customer Service Representative to verify with customer exactly what requirements are expected from Trinity Forge with regard to the material (e.g., chemical specifications may be waived or special reporting may be required); make sure customer is made aware of any Trinity Forge quality requirements of raw material; be sure customer has been set up as an approved supplier per TOP-SAPVL; enter purchase orders per TOP-PURCH; place any customer heat code information that needs to be stamped on the parts into the notes in the Router of the Job Order Customer-supplied raw material handled through same systems governing vendor-supplied material; any lost, damaged or unsuitable materials reported to customer; Vendor Service Request created and QA Manager alerted of the problem
a2 Steelyard Leadman Upon receipt of material Delivery Ticket; paperwork of delivered material Tag the material with bundle ID (per TOP-RECRM) * if any material lost, damaged, or unsuitable for use, place in non-conformance area and tag with reason for non-conformance (per TOP-RMNON); notify Buyer Customer supplied material tagged for unique identification; non-conforming material tagged
a3 Buyer If notified of material non-conformance Notification of Material Non-conformance Notify customer and request disposition; after customer has given disposition, request disposal of defective material as directed by customer, and send memo to customer file and QA Manager’s file, giving date, customer ID, name of customer, representative notified, quantities and details (attach copy of any paperwork) Customer notified if raw material is unsuitable; disposition is given by customer
CUSTOMER-SUPPLIED CONTAINERS
b1 Customer Service Representative Upon learning that a customer wishes to supply own containers Customer request Coordinate with customer and Shipping Supervisor to determine types and quantities of containers, how they will be shipped back, and any special controls placed on them Arrangements made for dealing with customer-supplied containers
b2 Post Forge Supervisor As customer-supplied containers come in Bill of Lading, etc. If any containers are lost, damaged or unsuitable for use, notify customer (possibly via Customer Service Manager), dispose of any defective containers as directed by customer Any lost, damaged or unsuitable containers reported to customer, any disposal per their instructions
CUSTOMER SUPPLIED TOOLING
c1 Machine Department Superintendent Upon learning that a customer has furnished tooling Delivery paperwork for tooling Upon receipt visually inspect tooling furnished by customer for damage and missing or loose parts; preserve and store until ready for use; notify the Calibrations Clerk via email or phone of tooling to be placed into the calibration system Tooling received, inspected, preserved and ready to be placed into calibration
c2 Calibrations Clerk Receiving notification of customer supplied tooling Email or phone notification Process customer supplied tooling and place into the calibration system per TOP-GAGES Tooling placed into calibration system
OTHER CUSTOMER SUPPLIED MATERIALS
d1 Anyone
Upon learning that a customer wishes to supply other raw material (such as forgings or castings for machining) Customer request Coordinate with Buyer to verify with customer exactly what requirements  are expected from Trinity Forge with regard to the material (e.g., chemical specifications may be waived or special reporting may be required); tag the material with the customer;s name and any other information required by the customer and any information that may aid Trinity Forge in its identification; submit any needed changes per TOP-TPSMM; make sure customer is made aware of shipping/receiving requirements required by Trinity Forge; be sure customer has been set up as an approved supplier per TOP-SAPVL; notify appropriate receiving personnel as designated by Buyer; update Jobs info in M2M; * if any material lost, damaged, or unsuitable for use, notify customer, dispose of defective material as directed by customer; create Vendor Service Request; put information in customer PO file and notify QA Manager giving date, customer ID, name of customer, representative notified, quantities and details (attach copy of any paperwork) Other raw materials handled per VP-Sourcing instructions; any lost, damaged, or unsuitable materials reported to customer; any disposal per their instructions; Vendor Service Request created and QA Manager notified
d2 Machine Department Superintendent Upon learning a die has been damaged or mis-machined Production Traveler CNC program or cast report Coordinate with Die Sinking/Tooling Supervisor or Forging Engineer to re-cut and re-machine the die; after correcting problem put a memo in the Customer PO File stating date and type of corrections made; notify customer (possibly via Customer Service Manager) if the problem is not fully corrected. Damaged dies reworked with damage noted in Customer PO File; customer notified if damage not fully corrected
d3 Customer Service Representative As paperwork for customer supplied raw material is received (such as forgings and castings) Paperwork showing receipt of raw materials Assign a Job Order to the customer supplied raw material; Enter raw material under the assigned M2M part number for customer supplied material. Onsite customer supplied raw material tracked in M2M
d4 Shipping Leadman; Post Forge Leadman Typically quarterly M2M Visually verify count and condition of onsite customer supplied materials (such as forgings and castings) ; notify Customer Service Representative of any discrepancies via email; make updates in M2M Customer supplied raw material inventoried; part condition verified; info relayed to Customer Service Representative
d5 Customer Service Representative Upon receiving inventory update Inventory info from email Update M2M; notify customer of any discrepancies in product count or condition M2M updated; customer notified of any discrepancies

*Enter into inventory records a cost of $0, and still account for the pounds of raw metal provided by the customer in the inventory system.

For information on a document or record, including definition, primary responsibility and retention, refer to the Document and Record Master List.


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